Prime Auto Glass (“the Company”, “we”, “us”, “our”) is committed to protecting the privacy and personal information of all users in accordance with the Protection of Personal Information Act 4 of 2013 (“POPIA”) and other applicable South African legislation.

This Privacy Policy governs the manner in which personal information is collected, processed, stored, and protected when you access our website or make use of our services.

1. Collection of Personal Information

The Company may collect and process personal information including, but not limited to:

• Full names

• Contact details (telephone number and email address)

• Physical address where required for service delivery

• Vehicle-related information necessary to perform our services

• Any other information voluntarily provided by the data subject

Personal information is collected directly from the data subject unless otherwise permitted by law.

2. Purpose of Processing

Personal information is collected and processed for legitimate business purposes, including:

• Responding to enquiries and providing quotations

• Performing auto-glass repair, replacement, and related services

• Scheduling appointments and communicating service updates

• Maintaining internal records

• Complying with legal, regulatory, and contractual obligations

Personal information will not be processed for purposes incompatible with those listed above.

3. Lawful Basis for Processing

The Company processes personal information on the following lawful grounds:

• Consent provided by the data subject

• Performance of a contract or steps necessary to enter into a contract

• Compliance with a legal obligation

• Legitimate business interests, provided such processing does not infringe on the rights of the data subject

4. Disclosure of Personal Information

The Company does not sell, lease, or distribute personal information to third parties.

Personal information may be disclosed only where necessary to:

• Service providers or suppliers involved in delivering our services

• Regulatory authorities or law enforcement agencies where required by law

All third parties are required to maintain confidentiality and implement appropriate data protection safeguards.

5. Information Security and Retention

The Company implements reasonable technical and organisational measures to safeguard personal information against unauthorised access, loss, misuse, alteration, or disclosure.

Personal information is retained only for as long as necessary to fulfil the purposes for which it was collected or as required by applicable legislation.

6. Cookies and Website Technologies

The website may use cookies or similar technologies to enhance functionality and user experience. Cookies do not collect personal information unless voluntarily submitted by the user.

Users may disable cookies through their browser settings.

7. Rights of Data Subjects

In terms of POPIA, data subjects have the right to:

• Access their personal information

• Request correction, updating, or deletion of personal information

• Object to the processing of personal information

• Withdraw consent, subject to legal or contractual restrictions

Requests must be submitted in writing using the contact details below.

8. External Websites

The Company is not responsible for the privacy practices or content of third-party websites linked to or from this website.

9. Amendments

The Company reserves the right to amend this Privacy Policy at any time. Any changes will be published on this page with the updated effective date.

10. Contact Information

For enquiries regarding this Privacy Policy or the processing of personal information, please contact:

Prime Auto Glass
Telephone: 079 365 1664
Email: carsatprime@gmail.com