These Terms of Service (“Terms”) govern your access to and use of the Prime Auto Glass website and services. By accessing our website, contacting us, or using our services, you agree to be bound by these Terms. If you do not agree, you must refrain from using our website and services.

1. Company Information

Prime Auto Glass operates within South Africa and provides auto-glass repair, replacement, and related services.

2. Use of Website

The website is provided for informational and enquiry purposes only. You agree to use the website lawfully and not in a manner that may:

• Disrupt or damage the website or its functionality

• Infringe on the rights of the Company or third parties

• Attempt unauthorised access to systems or data

The Company reserves the right to restrict or terminate access to the website at its discretion.

3. Services

Prime Auto Glass provides services including, but not limited to:

• Windscreen repair and replacement

• Automotive glass replacement

• Smash-and-grab protection

• Related mobile and in-shop services

All services are subject to inspection, availability, vehicle condition, and safety requirements. The Company reserves the right to refuse service where conditions are unsafe or unsuitable.

4. Quotations and Pricing

• All quotations are provided based on information supplied by the customer and are subject to change following physical inspection.

• Prices include labour and materials unless stated otherwise.

• Additional work required after inspection may result in revised pricing, which will be communicated prior to commencement.

No work will proceed without customer approval.

5. Appointments and Cancellations

• Appointment times are estimates and may be affected by weather, traffic, vehicle condition, or unforeseen circumstances.

• Customers are required to provide reasonable notice for cancellations or rescheduling.

• Failure to provide access to the vehicle at the agreed time may result in rescheduling or additional charges.

6. Workmanship and Guarantees

Prime Auto Glass provides a workmanship guarantee on repairs and installations, subject to the following:

• The guarantee applies only to work performed by the Company

• It does not cover damage caused by accidents, misuse, vandalism, or subsequent repairs by third parties

• Glass breakage due to external impact after installation is not covered

Guarantee claims must be reported within a reasonable time period.

7. Customer Responsibilities

The customer agrees to:

• Provide accurate and complete information regarding the vehicle and damage

• Ensure the vehicle is accessible and safe to work on

• Follow all post-installation care instructions, including curing times

Failure to comply may void warranties or guarantees.

8. Limitation of Liability

To the fullest extent permitted by law:

• Prime Auto Glass shall not be liable for indirect, incidental, or consequential damages

• Liability is limited to the value of the service provided

• The Company shall not be held liable for pre-existing vehicle damage or faults not related to the service rendered

Nothing in these Terms limits rights under the Consumer Protection Act.

9. Intellectual Property

All website content, including text, logos, images, and branding, is the property of Prime Auto Glass unless otherwise stated and may not be reproduced without written consent.

10. Privacy

Personal information is collected and processed in accordance with our Privacy Policy and applicable data protection laws, including POPIA.

11. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of the Republic of South Africa. Any disputes shall be subject to the jurisdiction of South African courts.

12. Amendments

Prime Auto Glass reserves the right to amend these Terms at any time. Continued use of the website or services constitutes acceptance of any updated Terms.

13. Contact Details

For questions regarding these Terms, please contact:

Prime Auto Glass
Telephone: 079 365 1664
Email: carsatprime@gmail.com